Returns 1. If the item is returned within 14 days there are two options: the item may be exchanged or an store credit for full purchase price can be issued. 2. Within 60 days a 25% restocking fee will be applied to the store credit issued. 3.Within 90 days a 50% restocking fee will be applied to the store credit issued. 4. After 90 days all sales are final. 5. All upholstery, leather and custom orders are final sale.   Specials and Limited Time Offers All special and limited time offers are final sales. All special offers and limited time discounts are available for appointed time periods only. They cannot and will not be applied to sales closed before or after such time periods. Custom Orders Please allow 8-12 weeks for delivery of custom upholstery orders. It is the customer's responsibility to pre-measure all room spaces, doorways, stairways, hallways and entrance ways to ensure the new furniture will fit. It is the customer's responsibility to check that the colour selection, pattern, and texture of the chosen fabric is appropriate. All custom orders are final sale. Delivery A charge will be applied to all deliveries. Specific delivery dates and times will be arranged by the delivery company. Please allow for some variance in the times due to traffic and other possible delays. Please allow 2 weeks for delivery on custom work and repairs. Please allow 8-12 weeks for delivery on custom upholstery and leather orders. It is the customer's responsibility to pre-measure all doorways, stairways, hallways, entrance ways and elevators where applicable to ensure the new furniture will fit. If the piece does not fit and needs to be returned, an additional fee of 100% of the original delivery charge will apply. It is the customer's responsibility to clear all passages to the final location of the item, including moving existing furniture, wall hangings, and ensuring the path is free from ice, snow, bikes, toys, etc. It is the customer's responsibility to reserve elevators, loading docks, make arrangements with the concierge where necessary, and pre-arrange an appropriate parking space where necessary. Customers should be at home when we deliver to ensure products are received in good order. If the customer is not able to be present when the delivery is made then an authorized person must be present to accept the delivery. A waiver must be signed at the time of delivery. Pick - ups Pick - up times are: 10am - 4 pm Monday - Saturday o 12pm - 3pm on Sunday It is the customer's responsibility to bring someone with them to help move, lift and secure the item(s). It is the customer's responsibility to come prepared with any materials they may need for packing and securing the item(s), ie. rope straps, blankets, bubble wrap, tape. A waiver must be signed at the time of pick - up. Storage All merchandise will be stored by Kuda for two weeks after purchase. Any items left in our storeroom after the two week period will have a charge levied on them. This charge will be 5% of the total purchase per week. The total charge must be paid in full prior to the release of the merchandise. Warranty Kuda warranties all purchases for one year from the date of purchase. This warranty is against any manufacturer defects that may occur. This warranty excludes all clearance priced items. Contact Us For any questions you may have about Kuda or its' products, email us at info@kudaimports.com or call us at (416) 463-4805. * Kuda reserves the right to change these policies without notice. Get a sneak preview at upcoming inventory by signing up for the mailing list.